Refunds

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We take great care in packing and shipping each art piece to ensure it arrives safely. However, if your item is damaged during transit, we will gladly issue a refund.

Eligibility for Refunds

• Refunds are only available for art pieces damaged during shipping.

• To be eligible, you must contact us within 7 days of delivery.

• Please provide photos of the damaged item and packaging so we can process your refund with the shipping carrier.

Refund Process

1. Email us at dyincraft@gmail.com with your order number, photos, and a description of the damage.

2. Once approved, we’ll issue a full refund to your original payment method within 5–10 business days.

Exclusions

• We do not offer refunds for change of mind, custom/personalized pieces, or items damaged after delivery.

• Shipping costs are non-refundable.

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